Knowledge Management or Enterprise Knowledge Management provides central and role-based access to the information in your company and creates a connection between structured business data and unstructured documents.

Enterprise Knowledge Management contains the tools to integrate different data sources and to create, administer, and distribute information. It allows consolidation and integration of intranet platforms and makes available integrated search technology that takes into account all data stores in your company.

In Knowledge management there is some thing called Knowledge warehousing...

Under which you have

a) Document management service &

b) Content Mnagement service

Its part of Netweaver 2004s release..

The technological components required or which are integral part of KM are:-

 i.  Application Server Java (AS-Java)

 ii. Application Server ABAP (AS ABAP) – only required for the Documentation, Manuals, and Training Material Management

 iii. Enterprise Portal (EP)

 iv. Stand-alone engines:

 v.  Search and Classification (TREX) and of course BIContenet also.

The intended purpose of Knowledge Management:

- Receipt of relevant, role-based, and personalized information

- Automatic notification about new or changed information

- Quick finding of information using advanced search functions

- Direct options for reacting to information

- Display of information from different data sources on a common user interface

- Simplified exchange of information between users

- Clear structuring due to automatic classification

- Means of storing and efficiently using unstructured information

- Integration of your existing information landscape

- Or a complete switch to the KM capabilities of SAP NetWeaver

- Implementation of a consistent Content Management system

- Administration of business applications and Content Management in a single platform

- Use of integrated search technology for company-wide stores                      *-- Madhuuri

Related:

• What is SAP - Overview
• What is SAP Production Support - Ticket Resolving
• Implement SAP - Scope of Work

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