What is the used of SAP Solution Manager?

The SAP Solution Manager application management solution facilitates technical support for distributed systems – with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. A centralized, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.

With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. And, as a customer of SAP, you have full access to the core SAP Solution Manager for no extra charge.

SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.

SAP Solution Manager features and functions include:

• SAP Business Suite implementation and upgrades – SAP Solution Manager provides content that accelerates implementation.
• Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
• Change control management – SAP Solution Manager controls all software and configuration changes of the IT solution. This includes the approval process for change requests, the deployment of changes, and later analysis of changes. This ensures quality of the solution and enables traceability of all changes.
• Testing – SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
• IT and application support – The service desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
• Root cause analysis – The diagnostics functions in SAP Solution Manager allow identification, analysis, and resolution of problems, even in heterogeneous environments. This helps to isolate general performance bottlenecks, to isolate exceptional situations, to record the activity of single users or processes, and to identify changes to the productive landscape. As a result, problem resolution is accelerated and business availability increased.
• Solution monitoring – SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
• Service-level management and reporting – SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
• Service processing – SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
• Administration – Administration tasks are mainly executed locally on the involved systems, but can be accessed and triggered from a central administration console. The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology.

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